What is Maintenance & Support Service by Proseth Solutions?
We provide comprehensive product development and maintenance services. Our team delivers tailored solutions from design to deployment, ensuring scalability and security. We also offer ongoing maintenance, including updates, optimizations, and support to keep your systems running smoothly and up-to-date.
What We Offer?
Here are some of the key benefits of our service maintenance
Proactive Monitoring
Monitoring, identifying and addressing potential and productivity across your organization
Performance Optimization
Ensure optimal performance, enhancing user experience and productivity across your organization
Regular Updates and Patches
Ensure that it up-to-date with the latest patches and updates, and minimizing vulnerabilities
Preventive Maintenance
Maintenance for your Microsoft ADDs and Exchange service to ensure they remain healthy and optional
Business Continuity & High Availability
Review your current design and provide suggestion for best practices.
24/7 Support
Support team is available round-the-clock to address any issues or concerns, providing you the expert assistance
Why Choose Us?
Prevent system downtime
with regular checkups and monitoring
Performance optimization
for your systems and network
Quick response
to issues and technical support
Expert team
with deep IT knowledge and experience
Improve security
with timely updates and checks
Trusted partnership
Review your current design and provide suggestion for best practices.
Maintenance Service Plan
| Feature | Bronze | Silver | Gold |
|---|---|---|---|
| Reponse time call logs | 60 minuties after call log (Maximum) | 40 minuties after call log (Maximum) | 30 minuties after call log (Maximum) |
| On-Call Support | 4 hours after the call log | 2 hours after the call log | 1 hours after the call log |
| Turnaround Solutions | 2 days | 2 days | 1 days |
| Resolutions Time | 5 days | 5 days | 3 days |
| Coverage | 8×5 (NBD) | 8×5 (Mon - Sat) | 24×7 |
| Health Check | ✓ (+) | ✓ (+) | ✓ (+) |
| Professional Report | Monthly, Quaterly and Annually | Monthly, Quaterly and Annually | Monthly, Quaterly and Annually |
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